Returns & Exchanges

At Luminance Milano, we strive for perfection in every formula, but if you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened and unused beauty products. Please ensure all items are in their original packaging to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our concierge team at [email protected] with your order number and the reason for your return to receive a Return Authorization Number.

2

Prepare the Package

Carefully pack your unused items in their original box, ensuring all protective seals are intact to prevent damage during transit.

3

Ship to Our Atelier

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; we recommend obtaining a tracking receipt for your records.

4

Quality Inspection & Refund

Once our laboratory team verifies the condition of the returned goods, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing